cravevault Terms of Service

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Welcome to cravevault. These Terms of Service ("Terms") form a binding agreement that governs your access to and use of the cravevault website, mobile platform, product offerings, and customer support services. By visiting our platform, creating an account, or completing a purchase, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

By accessing, browsing, or otherwise using any service offered by cravevault, you confirm that you have reviewed these Terms, understand them, and consent to be legally bound by them, together with all statutes and regulations that apply to your use of our platform. Should you disagree with any portion of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be at least 18 years of age or have reached the legal age of majority in your state of residence.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, and non-commercial purposes. The following activities are not permitted:
  • Submitting fraudulent transactions or placing orders in bad faith;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without our authorization;
  • Attempting to breach, disable, or interfere with site security, data infrastructure, or other users' accounts;
  • Reselling cravevault products for commercial purposes without our prior written consent.
• Account Security: You bear full responsibility for safeguarding your account login credentials and for every activity that occurs under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We strive to present accurate product imagery, specifications, nutritional details, allergen warnings, and pricing. Even so, typographical mistakes or inventory discrepancies may arise on occasion.
• Price & Order Corrections: Where a clear pricing or typographical error is identified, cravevault may correct the mistake and adjust or cancel any impacted orders prior to shipment, providing a full refund of any amount already charged.
• Perishable Goods: Fresh or perishable items may naturally vary slightly in weight, appearance, or ripeness. Allergen details are supplied for informational purposes; customers with serious allergies should carefully inspect the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order submitted through our website depends on product availability and order verification. We may restrict order quantities or cancel orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payment data is protected with SSL/TLS encryption and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact support@cravevault.click within 1 hour of placing it. After an order has entered dispatch processing, cancellation or modification is no longer possible.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content available on cravevault's platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to cravevault and is safeguarded under international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly forbidden.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, cravevault shall not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. Our total aggregate liability for any claim connected to a transaction shall not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed under the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim arising from or relating to these Terms or your purchase must first be submitted to cravevault's support team for informal resolution.

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9. Changes to These Terms

cravevault may update or revise these Terms at any time. Significant changes will be communicated by publishing the revised terms on our website. Your continued use of our website or services after any updates take effect constitutes acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: cravevault
• Customer Support Email: support@cravevault.click
• Customer Support Phone: 14192023202
• Physical Business Address: 7951 Beck Rd, Ottawa Lake, MI 49267, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST